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DOTCOMOLOGY AND PROFIT GLORY
DEFINING A USABLE SITE
Good Content is Critical,
Ease of Access to Information,
Quick Access to Information,
Cleanly Designed Pages,
Download Status And
Usability Problems
BUILDING INTERACTIVITY AND PERSONALIZATION
Graphics And Web Copy.
CHOOSING A DOMAIN NAME
Using Expired Domains to Skyrocket Your Traffic, The Host
TESTING AND PERFORMANCE
Functionality Testing, Content Proofing, Monitoring and
Tracking.
TRACKING YOUR SALES
Building Credibility and Maintaining it, Provide Contact Information, Offer a Guarantee
And Provide a Brief Bio.
Testing and Performance.
You have designed a very usable website, you have hosted it
using a very reliable web hosting company, and you have integrated a
safe and trusted payment processing system with your website.
However, all these can prove to be useless until you know your site
is
actually working and accessible. If you want to create an accessible
website, you will need to test, test and test again.
A recent Forrester Research report reported that failure to ensure
website quality will cost the average small or mid-size company
thousands of dollars in wasted expenditures on website redesigns,
forfeited revenue, and lost customers. Testing a website is a long
and
tedious task, but it's perhaps the most important task of all.
There
are
numerous stages to testing, all of which are very important. Ranging
from browser testing to content testing, none should be excluded.
Visual Acceptance Testing
Visual Acceptance Testing is the first port-of-call for all
webmasters. This type of testing generally ensures that the site
looks
as it is intended to. This includes checking the graphic
integration, and
simply confirming that the site looks good. In this stage you should
assess every page carefully to ensure that each looks the same. The
site should be tested under different screen resolutions and color
depths.
Functionality Testing
Functionality testing is perhaps the most vital area of testing, and
one which should never be missed. Functionality testing involves an
assessment of every aspect of the site where scripting or code is
involved, from searching for dead links, to testing forms and
scripts.
You should also test your payment processing system completely
and thoroughly. After all, you wouldn’t want a potential customer to
get stuck at the last stage and eventually leave the site just
because
there is something wrong with payment processing.
Content Proofing
This stage of testing removes any errors in your content, and
ensures that your site has a professional appearance. In this phase,
you should reread each page on your site, and check for spelling and
grammatical errors.
System and Browser Compatibility Testing.
This test phase is completed in order to ensure that your website
renders correctly on a user's screen. To begin with, you should test
several pages from your site on different browsers such as Internet
Explorer 4, 5, 6, Netscape 4 and 6, and Opera. This can be extremely
important - if your site does not work properly with the Netscape
browser, Netscape users will end up annoyed, and they'll go
elsewhere.
Monitoring and Tracking
Understanding what your visitors do on your site is crucial
information, not to mention interesting. If a large majority of your
visitors who proceed to purchase a product leave the site when they
get to a specific page in the order process, you need to know about
it.
It could be that the page in question is confusing or hard to use.
Fixing
it could increase your sales exponentially. In fact, it is not
uncommon
for small website changes in headlines and order processes to result
in
a 200%-300% increase in sales. This is just an example; there are
many reasons why you want a detailed analysis of your site visitors.
Most website hosting services offer a stats package that you can
study. If you're not sure where this is, call up your hosting
service and
ask them. Statistics are a vital part of tracking your marketing
progress.
If you don't have access to website statistics get a
package
that can help you in this area. Do not get a counter that just shows
how many visitors you've had. You'll be missing out on vital
information that can help strengthen weaknesses in your site.
A good website hosting service would offer traffic logs that
provide an invaluable insight into the traffic being referred to a
web
site from various sources such as search engines, directories and
other
links.
Unfortunately, traffic tracking provided by web hosting services is
often in the form of raw traffic log files or other
hard-to-comprehend,
cryptic formats. These log files are basically text files that
describe
actions on the site. It is literally impossible to use the raw log
files to
understand what your visitors are doing. If you do not have the
patience to go through these huge traffic logs, opting for a
trafficlogging
package would be a good idea.
Basically two options are available to you and these are: using a
log analysis package or subscribing to a remotely hosted
trafficlogging
service. A remotely hosted traffic logging service may be easy
to use and is generally the cheaper option of the two. In fact, you
can
get a powerful free tracking tool at: StatCounter.com. Other
reliable
tracking programs include WebTrends.com and HitsLink.com.
These services do not use your log files. Typically a small section
of code is placed on any page you want to track. When the page is
viewed, information is stored on the remote server and available in
real time to view in charts and tables form.
A good traffic logging service provides detailed statistics
pertaining to the following:
How many people visit your site?
Where are they from?
How are visitors finding your site?
What traffic is coming from search engines, links from other
sites, and other sources?
What keyword search phrases are they using to find your
site?
What pages are frequented the most - what information are
visitors most interested in?
How do visitors navigate within your web site?
Knowing the answers to these and other fundamental questions is
essential for making informed decisions that maximize the return on
investment (ROI) of your website investment.
The most important aspect of tracking visitors to your website is
analyzing all the statistics you get from your tracking software.
The
three main statistics that will show your overall progress are hits,
visitors and page views. Hits are tracked when any picture or page
loads from your server on to a visitor’s browser. Hits, however, can
be
very misleading. It is quite an irrelevant statistic for your
website.
The statistic that is probably the most important for a website is
Page Views/Visitors. This gives you a good indication of two things.
First, how many people are coming to your site, and secondly how
long are they staying on your site. If you have 250 visitors and 300
page views you can figure that most visitors view one page on your
site and then leave. Generally, if you're not getting 2 page views
per
visitor then you should consider upgrading your site's content so
your
visitors will stay around longer.
If you see the number of visitors you have increasing as well as
the number of page views per visitor increasing then keep up the
good
work! Always look for this stat as an overall barometer of how your
site design is going and if your marketing campaigns are taking
hold.
Also, a good stat to look for is unique visitors. Once a person
visits your site they will not be added to the unique visitors
category if
they visit again. This is a good way to track new visitors to your
website.
Page views are a good indication of how "sticky" your website is.
A good statistic to keep is Page Views divided by the number of
Visitors you have. This statistic will give you a good idea if your
content is interesting and if your visitors are staying on your site
for a
long time and surfing.
Some people are intimidated by web traffic statistics (mostly
because of the sheer volume of data available), but they shouldn't
be.
While there are many highly specialized statistics that can be used
for
more in-depth web traffic analysis, the above areas alone can
provide
invaluable information on your visitors and your website
performance.
Remember, this data is available for a reason. It's up to you to use
it.
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Next:
Tracking Your Sales
Like any business, it is absolutely vital to track and maintain your
sales records. You should have a clear understanding of your income
and expenditures. There are many ways to keep track of your sales.
Using orthodox methods such as keeping a paper journal is time
consuming. |